This role manages day to day interactions with locations across the US and other locations as assigned, vendors, and landlords to deliver best in class customer service related to Property Management and Maintenance. This role provides resolution to complex problems, coordinates and facilitates efforts and problem solving between multiple areas of the organization, and project management of day to day repairs maintenance and large scale maintenance related projects. This role is an expert in general maintenance (landscaping, snow plowing, etc.) and demand services (such as plumbing, painting, etc.) Acts as SME and single point of contact for Retail Field leadership (Territory Operations Staff) and provides guidance on current state of territory. Manages P&L for their store portfolio and has ability to analyze trends and significant areas of impact for the company. Utilizes CMMS system and Lease Administration systems in day to day management of locations maintenance.
Effectively leads the day to day management of all vendor partner service providers with successful outcomes delivering against (Cost, Quality, and Speed) resolution metrics. Lead engagement of vendor service partners in ongoing review of key business metrics with corrective action plans developed and prepared for presentation to leadership. Lead execution of any corrective plans for service providers up to and including transitions to alternate service providers to ensure world class in store experience for employees and customers.
Drive world class customer service. Clear, concise, timely, consistent communication to stakeholders (e.g. issue requestor, landlords, senior level leadership, etc.). This includes updates and resolution status to appropriate parties. Be utilized as expert resource in relation to these systems and coach, guide and counsel on issues related to it.
Project management capabilities including ability to organize and prioritize site specific issues. Ability to shift priorities based on business needs while still meeting expectations. Independently solve repairs and maintenance issues end to end (from issue inception to invoice approval and payment) in a timely manner while managing financial impact. Analyze data and contracts, gather evidence/facts, determine root cause, engage appropriate partners and apply critical thinking skills to make decisions driving the best possible outcomes. Develop strategies and execution plan to reduce consumption and drive operational efficiencies.
Ability to negotiate with multiple constituencies including vendors, landlords, multiple levels of retail management and corporate partners. Negotiations leading to win-win outcomes while maintaining strong relationships.
Builds professional relationships with suppliers to obtain best price for goods and services without sacrificing quality or delivery. Accurately assess total cost of portfolio and pursue cost savings opportunities. Assist in Annual Business Review of supplier pool including evaluating supplier performance based on Best Buys quality standards, delivery time & price ensuring all criteria are met according to the organizational requirements and expectations. Manages operational purchasing such as planning RFP, issuing and follow up on work orders, and ensuring delivery of goods and services. Resolve and negotiate supply, quality, service and invoicing issues with vendors. Follow spend guidelines and ensure audit process is completed with accuracy.
Manages and understands components of P&Ls. Analyzes, understands, and adjusts work relating to P&Ls and has ability to analyze trends and significant areas of impact for company. Demonstrates a broad knowledge of principles, standards, processes and best practices across multiple disciplines specifically Property Mgmt and Facility Mgmt.
Identifies and analyzes complex issues. Uses multiple viewpoints and data sources to come up with solutions. Proactively leads complex negotiations with vendors, landlords and internally in relation to building systems. Keeps cross functional partners included and informed through clear and concise communication. Looks for efficiency plays and drives initiatives to resolve identified issues. Demonstrates excellent negotiation skills through the ability to resolve issues in a manner that is persuasive and drives consensus to resolve issues. Willing to take risks and try new solutions in calculated manner to further companys learnings.
Manage and oversee accurate planning and tracking of Best Buy Facility related assets with regard to warranty detail and information, asset lifecycle planning, and future investment strategy and execution.
7-8 years of Facility Management or Property Management or other real estate or property relevant experience
Best Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada; we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the tech...nology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, on a mobile device or in our stores.