About the Professional Retail Store Maintenance Association (PRSM)
PRSM Association aims to be the authoritative community on retail and multi-site facilities management. We empower retail facilities maintenance professionals to make informed business decisions, enhance their company’s brand and advance their careers by:
Delivering tools that improve operating efficiencies and reduce costs
Providing world class conferences
Identifying best practices and industry resources
Offering educational tools, an industry designation and training
Facilitating business partnerships, referrals and networking opportunities
PRSM employees are committed to and passionate about serving Members – our primary focus. Each department has a unique culture with specific project communication preferences. The Association runs very lean and all departments are extremely busy with ambitious goals; therefore, we must be flexible and considerate of other teammates’ schedules. Most of the time, this is reflected in timely communication of interdepartmental needs, but sometimes it also requires that we pitch in to help other teammates while staying mindful of our own deadlines. The success of the organization depends on employees working together to accomplish annual business goals and commitments to Members.
About the Resources Business Unit
This position is in the PRSM Resources Business Unit. This team has responsibilities for producing reliable, actionable and dependable benchmarking survey reports, analytical tools, Facilities Management best practices books and white papers that increase the credibility of retail Facilities Managers and empower them to make defendable recommendations and decisions.
The Manager, Facilities Resources is responsible for achieving the Association’s goals to assist the Resource Team with implementation and management of all facilities management products produced whether as the project management lead or in a supporting role.
Role and Responsibilities
The Manager, Facilities Resources is a representative of the Association, and will be the internal and external voice and advocate for the PRSM Resources. An average of 5 trips per year is possible with this position including trips outside the US (at this time Canada - a valid passport would be necessary for this position). Travel may include attendance at PRSM conferences as well as affiliate conference attendance and Retailer to Retailer attendance.
Best Practices: Identifies new best practices and works with committee to develop new products. Reviews and updates past best practices by engaging past authors or new SMEs.
Tools/Templates: Works with the committee to identify new tools and templates. Coordinate project timeline, critical dates, and deliverables with other departments.
Cost Avoidance Training
Repair & Maintenance Manual
Request for Proposal & Service Level Agreements Templates
Alliances: Manages relationships on behalf of PRSM with alliances such as IMT, RILA, APPA, SIMA.
Industry Standards: Leads the development of industry standards to create common terminology and utilization of common metrics for retail facilities metrics.
Monitors and uses other available Benchmarking products, best practices, tools, Apps and data on a continuous basis, upgrading and refreshing as necessary, always looking for new efficiencies or methods of execution.
Committee Liaison: Coordinate volunteer committee and task force activities and communications.
Best Practices Committee
Member Requests: Responds in a timely manner to the member inquiries regarding the association content, services, and other customer service questions.
Works with other departments to identify the member needs and develops content to satisfy the need.
Stays abreast of all association programs to ensure responses are accurate.
Serve as liaison to Education and Membership business units by:
Supporting online learning such as, RFMP certification, Facilities 101 and webinars.
Responding to member needs requests by answering member FM related technical questions or offering links to available PRSM resource materials.
Retailer2Retailer Best Practices Forums:
Attend and create notes to be distributed to sponsors and retailers after meeting conclusion. This responsibility is shared between all members of the Resources business unit and does require travel.
Performs other duties as assigned.
Education and Other Skills
Four-year college degree preferred.
Three to Five + years of practical multi-site facilities management experience is essential.
Superior organizational skills with estimation and project planning experience.
Work experience in a non-profit/association environment is desirable, but not required.
Possess a demonstrated and sufficient combination of skills and experience to ensure effective job performance in the facilities management industry.
Exceptional oral and written communications skills are necessary with emphasis on professional telephone and email etiquette.
Accepts speaking engagements as directed.
Adheres to all association policies, procedures, and business ethics codes and acts professionally in all business relationships.
Self-Starter - Independent worker with ability to drive project results and to identify and implement new technology solutions to enhance the overall benchmarking program.
Technologically Savvy – up to date on technology solutions across multiple industries, and comfortable with their use.
Team Player - Works closely with PRSM team in all aspects and shares information about industry topics, members.
Communication - Consistent professional communications with all types of personalities at multiple organizational levels (executive, managerial, coordinator).
Tenacity - Positive “can do” attitude. Doesn’t take “no” easily and handles rejection well.
Creativity and Innovation – technical vision and the ability to think “outside the box” to find solutions.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand and walk frequently. The employee must occasionally lift and/or move up to 25 pounds.